Privacy Policy

1. Information we collect

• Order information — name, email address, phone/WhatsApp number, country and state, and the items you request, submitted by you when you place an order or send us your product list.
• Communication records — emails and messages you send us, kept so we can reference them when handling your order.
• Basic technical data — standard server logs (IP address, browser type, pages visited) used for security and site operation.

We do not collect payment card data — payments are arranged by bank transfer or crypto after we confirm your order, outside this website.

2. How we use it

Your information is used only to: prepare quotes and confirm orders; ship and track your parcels; send order confirmations and shipping updates; and respond to your inquiries. We do not sell, rent or share your personal information with advertisers or data brokers.

3. Storage and retention

Order records are stored in our secured cloud database. Unpaid/unconfirmed order requests are automatically deleted after 7 days. Completed orders are retained for accounting, warranty and dispute-resolution purposes. Server logs are kept for a limited period for security monitoring.

4. Cookies and local storage

This site stores a small amount of data in your browser (local storage) to remember your product selection basket and language preference. It contains no personal identifiers and can be cleared at any time from your browser settings. We do not use advertising or third-party tracking cookies.

5. Your choices

You may request access to, correction of, or deletion of your personal data at any time by emailing us. Deleting order records may limit our ability to honour warranty or dispute claims on those orders. California residents: we do not "sell" or "share" personal information as defined by the CCPA/CPRA.

6. Security

The site is served over HTTPS, uses strict security headers, and admin access is password-protected with hashed credentials. No method of transmission is 100% secure, but we apply reasonable commercial safeguards appropriate to a small wholesale business.

7. Contact

Privacy requests and questions: [email protected]. We reply within 24 hours, seven days a week.