Shipping & Refund Policy

Shipping

• Confirmation first: you pay only after we confirm stock, totals and shipping cost by email — never on this website.
• Processing: orders are packed and handed to the carrier within 1–3 business days of payment confirmation.
• Carriers: FedEx · UPS · USPS · GOFO — every parcel ships tracked and insured. Tracking number lands in your inbox within 48 hours of order confirmation.
• Transit time: typically 5–12 business days depending on destination. Carrier delays are outside our control but we assist with any investigation.
• Customs: buyers are responsible for any import duties/taxes in their country, where applicable.

Inspect on arrival

Please check your parcel within 7 days of delivery. For carrier damage claims, an unboxing video is required — we recommend recording the opening of every parcel.

Claims and resolution

• Damaged in transit — report within 7 days with photos (and unboxing video). Verified claims are resolved by free reshipment or full refund of the affected items, your choice.
• Wrong or missing items — report within 7 days of delivery. We reship the correct items or refund the difference.
• Defective goods — manufacturing defects (broken atomizer, leaking bottle on arrival) reported within 7 days are replaced at our cost.
• Unwanted/unopened — unused, unopened cartons may be returned within 14 days of delivery; return shipping is paid by the buyer and a restocking fee may apply. Contact us first for a return authorization.
• Not covered — opened/used fragrance (for hygiene reasons), change-of-scent preferences, and claims reported later than 7 days after recorded delivery.

How to file a claim

Email [email protected] with your order ID, photos/video, and a short description. We acknowledge every claim within 24 hours and resolve verified claims within 3–5 business days by reshipment or refund — no disputes over memory, we keep records of every order.